Survey Intelligence | True Classic

173,395 responses · Jan 2025 – Jun 2026
Last updated
Jun 23, 2026
Total Responses
173,395
Jan 2025 – Jun 2026
Avg LTV
$164
All channels
Top Channel
Instagram
26.3% share · $166 LTV
Highest LTV
$194
LA Rams partnership
New Customers
78.5%
First-time buyers

🔥 What's Happening Right Now

Jun 2026 vs May 2026 — Key Shifts

5,325 responses in Jun (↑5% vs May's 5,056). Biggest movers: Facebook +3.8pp (26.5%→30.3%), YouTube +2.5pp, Costco -1.5pp, Friend/Family -2.2pp. Instagram rock-solid at ~40%. Mobile Game App near zero (0.2%).

📋 Channel Health Scorecard

ChannelJun ShareMoM ΔJun SpendSpend MoM Δ3mo TrendLTVLTV Δ (3mo)Signal
Friend/Family 9.8% +2.4pp 7.6% → 7.4% → 9.8% $159 +11% 🟢 Scale
Costco 5.4% +1.8pp 4.4% → 3.6% → 5.4% $178 0% 🟢 Growing
Other 5.8% +0.9pp $170 0% 🟢 Growing
Google 2.6% +0.6pp $0.81M +44% 3.7% → 2% → 2.6% $165 +15% 📈 Paid Scaling
TV 1.4% +0.2pp 0.9% → 1.2% → 1.4% $163 +31% 🔵 LTV↑
Amazon 0.8% +0.2pp 1.5% → 0.6% → 0.8% $182 +27% 🔵 LTV↑
Retail Store 0.8% +0.2pp 0.4% → 0.6% → 0.8% $191 +11% → Steady
UFC 0.8% +0.2pp 0.4% → 0.6% → 0.8% $173 -22% 🟠 LTV↓
Instagram 34.9% -0.3pp $1.49M +20% 33.9% → 35.2% → 34.9% $166 -13% 🟠 LTV↓
TikTok 2% -0.3pp $0.31M +67% 1.8% → 2.3% → 2% $164 -17% 🟠 LTV↓
Podcast 1% -0.2pp 2.9% → 1.2% → 1% $172 +13% → Steady
Influencer 0.5% -0.6pp 0.7% → 1.1% → 0.5% $160 -17% 🟡 Watch
YouTube 4.5% -1.4pp 6.4% → 5.9% → 4.5% $181 +6% 🟡 Watch
Facebook 25.3% -2.3pp $1.30M +26% 24.1% → 27.6% → 25.3% $157 0% 🔴 Spend↑ Share↓

⚡ Action Items

🚀 SCALE: Costco — Fastest Growing Channel
Costco went from 0% (May 2025) to 5.4% (May 2026) of all attributions. LTV is $178 — 9% above average. The roadshow program is clearly working. Every incremental store/event should be treated as a high-ROI acquisition play.
May share: 5.4% (+1.8pp MoM) · LTV: $178 · 3mo trend: 3.6%→3.6%→5.4% ↑
🚀 SCALE: YouTube — High LTV, Underweighted
YouTube drives $181 LTV (10% above avg) but only 4.5% volume share. It outperforms Instagram ($166) and Facebook ($157) on customer value. Creator partnerships and YouTube ads should get proportionally more budget — the LTV data supports it.
Share: 4.5% · LTV: $181 · 3mo LTV trend: $166→$176 (+6%)
🚀 SCALE: Podcast — Premium Customer Acquisition
Podcast-attributed customers average $172 LTV and the 3-month LTV jumped from $162→$184 (+13%). Simon Sinek alone drives $190 LTV. Podcast share has declined from 5.3% (Aug 2025) to 1.0% — likely a spend pullback. The LTV data says reinvest.
Share: 1.0% (declining) · LTV: $184 recent (+13%) · Top pod: Simon Sinek $190 LTV
📊 MONITOR: Instagram Domination Growing
Instagram has surged from ~20% to ~35% of attributions in 2026. That's concentration risk. LTV also dropped from $157→$137 (-13% over 3 months) — as you scale, you're pulling in lower-value customers. Watch for diminishing returns.
Share: 34.9% (+16pp QoQ) · LTV: $137 recent (-13% QoQ) · Concentration risk: HIGH
⚠️ INVESTIGATE: Facebook LTV Underperforming
Facebook is 25% of volume but only $157 LTV — 4% below average. It's the second-biggest channel by spend but the value per customer lags YouTube, Podcast, Costco, Amazon, and Retail Store. Audit Facebook audience targeting to improve quality.
Share: 25.3% · LTV: $157 (-4% vs avg) · Revenue contribution: $6.8M
🛑 CUT: Mobile Game App — Lowest LTV, Collapsing
Mobile Game App went from 3.8% share (Jan 2025) to 0.2% and has the lowest LTV at $144 — 12% below average. This channel has naturally died. If any budget is still allocated here, reallocate it to YouTube or Podcast.
Share: 0.2% · LTV: $144 (lowest) · Trend: dead channel
💡 TEST: TV — LTV Spiking
TV-attributed customer LTV jumped from $150→$196 (+31%) in the last 3 months. Small sample but the quality signal is strong. Cable TV (43.6%), Hulu (12.2%), and DirecTV (9.7%) are the top platforms. Worth a controlled test budget increase.
Share: 1.4% · LTV: $196 recent (+31%) · Top platform: Cable TV 43.6%
💡 TEST: Retail Store — Highest Non-Partnership LTV
Customers who discover TC in a retail store average $191 LTV — tied for #1. Only 0.8% of volume. Each new retail partnership is a high-value acquisition channel. Amazon crossover ($182 LTV) follows the same pattern — physical discovery drives loyalty.
Share: 0.8% · LTV: $191 · 3mo LTV: $209 (+11%)

Month-over-Month Channel Movement

Comparing May 2026 to April 2026. Cards ranked by absolute percentage point change. Green = growing share, Red = shrinking. Sparklines show 18-month trajectory.

↑ Gaining Share

GROWING
+2.4pp
Friend/Family
Apr 20267.4%
May 20269.8%
LTV$159 (+11% 3mo)
Word-of-mouth surging. Product quality is driving organic growth.
GROWING
+1.8pp
Costco
Apr 20263.6%
May 20265.4%
LTV$178
Roadshow program paying off. Costco went from 0% to 5.4% in 12 months.
EMERGING
+0.9pp
Other
Apr 20264.9%
May 20265.8%
LTV$170
Diversifying discovery — could be podcast/influencer not self-reported correctly.
EMERGING
+0.6pp
Google
Apr 20262%
May 20262.6%
LTV$165 (+15% 3mo)
SEO/SEM holding. These are high-intent buyers looking for TC specifically.
EMERGING
+0.2pp
TV
Apr 20261.2%
May 20261.4%
LTV$163 (+31% 3mo)
Small but LTV spiking +31%. Quality over quantity signal.
EMERGING
+0.2pp
Amazon
Apr 20260.6%
May 20260.8%
LTV$182 (+27% 3mo)
Cross-platform discovery. Amazon customers have $182 LTV.
EMERGING
+0.2pp
Retail Store
Apr 20260.6%
May 20260.8%
LTV$191 (+11% 3mo)
In-store discovery drives $191 LTV — highest non-partnership channel.
EMERGING
+0.2pp
UFC
Apr 20260.6%
May 20260.8%
LTV$173 (-22% 3mo)
Sports partnership slowly building awareness.

↓ Losing Share

DECLINING
-2.3pp
Facebook
Apr 202627.6%
May 202625.3%
LTV$157
Biggest loser -2.3pp. LTV flat at $157. Budget shifting to Instagram?
DECLINING
-1.4pp
YouTube
Apr 20265.9%
May 20264.5%
LTV$181 (+6% 3mo)
Down -1.4pp but LTV still strong at $176. Seasonal or spend cut?
SOFTENING
-0.6pp
Influencer
Apr 20261.1%
May 20260.5%
LTV$160 (-17% 3mo)
Sharp drop -0.6pp. Influencer fatigue or campaign changes?
SOFTENING
-0.3pp
Instagram
Apr 202635.2%
May 202634.9%
LTV$166 (-13% 3mo)
Slight dip but still dominant at 35%. LTV declining -13% — watch quality.
SOFTENING
-0.3pp
TikTok
Apr 20262.3%
May 20262%
LTV$164 (-17% 3mo)
Flat and low. LTV down -17%. Not a strong customer acquisition channel for TC.
SOFTENING
-0.2pp
Podcast
Apr 20261.2%
May 20261%
LTV$172 (+13% 3mo)
Share dropping but LTV rising +13%. Fewer but better customers.

Full MoM Comparison

Channel Distribution
First-touch attribution with LTV
Instagram
26.3%
$166
Facebook
25.4%
$157
Friend/Family
9.4%
$159
Other
8.2%
$170
Google
4.8%
$165
YouTube
4.4%
$181
Podcast
2.8%
$172
TikTok
1.9%
$164
Costco
1.9%
$178
Mobile Game App
1.8%
$144
TV
1.7%
$163
Amazon
1.2%
$182
Channel Mix

LTV by Channel

Average LTV (Avg solid, Median faded)
Channels with 50+ responses

Volume × Value

Volume Share vs LTV
Bubble size = total revenue · Top-left = underinvested
Revenue by Channel
Ad Theme Effectiveness
Top Podcasts
TV Platforms
New vs Repeat
LTV Percentiles
Attribution by Segment
How new vs repeat customers discover TC differently
Age Distribution
Gender
Purchased For
Purchase Goal
"My main goal was to feel more…"
Top Competitors Considered
Affordability Perception
When Did You First Hear About Us?
Brand awareness lag before purchase

💰 Ad Spend vs Survey Attribution

All ad spend from Triple Whale (Meta, Google, TikTok, Snapchat) + Meta API for FB/IG platform breakdown — mapped against KnoCommerce survey attribution. The key signal: where spend is disproportionate to how customers say they found True Classic.

Blended Spend (May '26)
$5.27M
Meta $3.87M · Google $811K · TikTok $313K
2025 Total Blended
$56.4M
Full year ad spend across all channels
2026 YTD Blended
$19.5M
Jan – Jun 4 (5 months + partial)
Meta % of Total
73.5%
May '26 — Meta dominates spend

Monthly Blended Ad Spend by Channel

All Paid Channels — Triple Whale
Meta (FB+IG), Google (Search+YouTube+Shopping), TikTok, Snapchat, Custom (podcast, TV, etc.)

Spend Share vs Attribution Share (May 2026)

The Gap — Where You Spend vs Where Customers Come From
Positive gap = overspending relative to attribution. Negative = organic lift (you're not paying for those customers).

Meta Platform Breakdown — Facebook vs Instagram

Instagram — Spend Share vs Attribution Share
IG getting more spend share but also gaining attribution share
Facebook — Spend Share vs Attribution Share
FB share of Meta spend declining as IG takes over

Spend Efficiency by Channel

Spend per Survey-Attributed Response (Directional)
Lower = more efficient. Not true CAC — survey responses are a sample. Trend matters more than absolutes.

Channel Spend Allocation Table (May 2026)

ChannelMonthly SpendSpend ShareAttr. ShareGap (pp)Avg LTVAssessment
Instagram$1,485,87628.2%34.9%-6.7pp$166✅ Attribution exceeds spend share — IG is efficient
Facebook$1,304,44824.8%25.3%-0.5pp$157⚠️ Roughly balanced but lowest LTV of major channels
Google/YouTube$811,20715.4%7.1%+8.3pp$173⚠️ High spend share vs attribution — but high LTV ($181 YT)
TikTok$313,0025.9%2.0%+3.9pp$164⚠️ Spend 3x attribution share — watch efficiency
Custom/Other$350,8856.7%🔵 Podcast, TV, influencer — not in survey channels
Friend/Family$00%9.8%-9.8pp$159🟢 Pure organic WOM — free acquisition
CostcoRetail5.4%$178🟢 Growing fast via roadshows — high LTV
PodcastIn Custom1.0%$172🟢 Premium LTV — spend in Custom bucket